Our project has started but crews do not always arrive first thing in the morning and some days they do not come out to the job site at all. Is that normal?

Our crews are trained to perform specific pool remodel functions and it is therefore not unusual for a crew to be scheduled on more than one job in a day. Depending on where the pool is, relative to the schedule, it is quite normal to see people arrive at mid-day or even in the late afternoon. Generally, off days are planned to allow material to fully dry before the next phase of construction or to provide schedule spacing in the event more time is needed for phase completion than anticipated.